|
KMID : 0665420170320010010
|
|
Korean Journal of Food Culture
2017 Volume.32 No. 1 p.10 ~ p.17
|
|
|
Effects of Transformational Leadership on Trust, Perceived Support from Superiors, and Organizational Citizenship Behavior of Employees in Coffee Shop Industry - Moderating Role of Locus of Control -
|
|
Seong Woon-Joo
Yoon Hye-Hyun
|
|
|
Abstract
|
|
|
|
This study aimed to examine the effects of transformational leadership on employees' trust, perceived support from superiors, organizational citizenship behavior, and moderating effects of locus of control. Using the Amos program, this study tested reliability and fitness of the research model and verified five hypotheses based on empirical data from 233 employee samples in coffee shops. The result of this study shows that positive consideration and charisma of transformational leadership positively influenced employees' level of trust toward superiors and perceived support from superiors. Trust had positive effects on promotion of organizational citizenship behavior of employees. Lastly, analysis of the moderating effect of locus of control showed that a lower level of extrinsic control and higher level of intrinsic control were both positively correlated with greater receptiveness to transformational leadership. The findings in this study identified several significant factors of employee effectiveness influenced by transformational leadership in the coffee shop industry. Limitations and future research directions are also discussed.
|
|
|
KEYWORD
|
|
|
Transformational leadership , trust , perceived support from superior , organizational citizenship behavior , locus of control
|
|
|
FullTexts / Linksout information
|
|
|
|
|
|
Listed journal information
|
|
|